Shipping & Returns

Delivery times

At Coloursonic our tunaround time is 3-5 days from receipt of final print ready artwork, or approval or proof, not including our standard next working day delivery time which is taken from the day that we despatch your goods.

We also offer an URGENT turnaround service which will incur extra charges.

Action upon delivery

A signature is required by the recipient on all of our Deliveries. Standard deliveries are usually made on a next working day basis (Monday - Friday). If no-one is present to accept delivery it will be returned to the local depot from where it will need to be collected. If uncollected within 14 days the package will be returned to Coloursonic.

All goods must be checked closely at time of delivery before signing for the item(s). If you inspect goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered. Please also call us to let us know your package is damaged so we can start reprinting or re-issue.

If goods are signed for unchecked and are subsequently found to be damaged then it is the customers responsibility to return them to us for repair/replacement. We cannot offer a free collection of damaged goods that have been accepted and signed for at time of delivery.

Delivery to all UK Mainland addresses.

All delivery charges displayed on the Coloursonic Ltd site are for UK Mainland only. If you require delivery of items to Northern Ireland and other EU destinations there may be a surcharge. For details of the additional charges contact Coloursonic before Placing your order.

Damaged Goods/Returns

If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Coloursonic Limited and an additional delivery charge will be applied should you wish for us to re-despatch the order.

Should you order goods in error or be unhappy with you goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.

All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged.

Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.

Guarantees

Our products are all sold with full guarantees ranging from 1-10 Years depending on the product. If your goods fail due to a manufacturing defects during this timeframe you should contact us first to discuss and may then return them to us whereby we will inspect the goods and repair or replace free of charge.

Late Deliveries

We will always aim to keep you fully advised regarding delays on items which may occasionally become out of stock.

Coloursonic will not be liable for any consequential losses caused by out of stock items or late deliveries due to courier problems.

 
FAQ's

Can you arrange deliveries on a Saturday?
Saturday deliveries are available at extra cost. Please email for a quotation.

What are your delivery times?
We deliver during office hours of 9.00am - 5.30pm. Please note a specific time cannot be given for any deliveries.

Do you provide order tracking?
Please email us to track the delivery of your order.

Can you deliver outside UK?
Yes, not only do we service the UK, but we also despatch to Europe and Worldwide. Please email us for a quotation.

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